As all the arrangements are pre –done much before the trek commences (Pre-pitched camp/ Supply of ration and many other), so if there is any cancellation has to be done right before the start of the trek due to natural calamity, route blockade due to avalanche, adverse weather etc., then no refund can be arranged.

• Co-operation and Co –ordination.
• Suggestion if any.

We are committed to extend the best of our services with courtesy and respect and we expect our clients & guests to treat our staffs in the same manner. We shall not be able to serve who use offensive language or behave in an aggressive manner.

Any issue related to any service has to be intimated to our office only during the tour and no complains will be entertained after the departure if not intimated during the tour.

All cancellation has to be sent to us during office hours (Mon – Fri /1000Hrs 1700Hrs) only by Email and charges will be applicable as per the following:

• Clear 30 days prior to the date of arrival: @ ₹ 00 Per Pax.
• 29 to 15 days prior to the date of arrival: 25% of the total service cost + applicable GST.
• 14 to 07 days prior to the date of arrival: 50% of the total service cost + applicable GST.
• 06 to 03 days prior to the date of arrival: 75% of the total service cost + applicable GST
• Less than 03 days prior to the date of arrival including No Show: 100% of the Total service Cost.
• Subject to individual cancellation policy of the respective service providers associated with the booking.
• Cancellation Refund will be processed within18 days from the date of cancellation and will be sent to you only by Bank Transfer after deducting the bank charges.

• We are a Adventure tour & travel organizer and’ or their representative’s act’s only as agents for hotels, transportation or other related services( All types of adventure Tour Support) as per contract while exercising the finest possible care.
• We do not own or operate any airline’ railway, surface transportation, shipping, coach, company, hotels or any other related services mentioned in the contract therefore we will not be responsible for any improper services provided by any of the above including guides, for any injury, death, loss or damage is caused by the act or default of the management or employees of any hotelier, airline, shipping company, coach owner, who are the companies independent contractor arising-outside our normal selection and inspection process.
• We and’ or their agents shall in no circumstances whatsoever be liable or responsible to the client or any person traveling with him for irregularity, death, sickness, injury, accident, loss, damage, delay, discomfort to person, property or otherwise in connection with any accommodation, transportation adventure or’ wildlife program resulting directly or indirectly for natural calamities, acts of Governments, breakdown of strikes, wars, civil disturbances, thefts or any delay or change in the itinerary’ schedule beyond Himalayan Maple Adventures ‘s control nor will Himalayan Maple Adventures and their associates accept responsibility for losses or additional expenses due to delay or changes in plans’ itinerary’ schedule caused by any of the aforementioned foregoing persons.
• We reserves the full right at any time.
• To make alterations / changes / substitutions in the similar class or vary or withdraw any services mentioned in the contract / itinerary including hotels, transportation, adventure wild life activity if it is deemed advisable or necessary.
• To cancel the contract / tour prior to the date of departure and if its does so its liability shall be limited to refunding all moneys paid by the client without payment of any interest.
• To refuse to accept or retain any person as a member of the tour at any time.
• Cost mentioned in the Contract / Agreement / Itinerary / Confirmation does not include any additional stay in the hotel or up gradation of room category or transport, any additional sightseeing or usage of vehicle, any personal expenses or any additional service not mentioned in the itinerary /agreement / contract and any such extras will be on the clients account which has to be paid & settled directly by the client before departure.
• Rates or price quoted in the itinerary are calculated at the prevailing rates and are subject to change without any prior notice in case of currency fluctuation increase in the cost of fuel charges, change in any related tax structure, sudden change in any related hotel tariff, Air / Rail / Bus / Entry ticket cost increases or transport cost increase due to change of route, alteration of itinerary’ program or change in the number of the tour member’s necessitated by factors beyond our control before the date of departure of even during the Whatever applicable all such increases must be paid in full before departure.
• Booking once confirmed is non transferable.
• The payment for any booking has to be made at the booking as per our payment policy and there is no contract between the company and the client until the company has received the full payment.